Gambling at Azkabet is meant to be entertaining — a way to enjoy live football, Liga Super Malaysia fixtures, live casino tables, or your favourite slot titles with a stake on the line. For most of our players, that's exactly what it stays. But we know that for some people, gambling can cross a line. This page exists to make sure you have everything you need to keep it fun, stay in control, and get help if you ever feel like you need it.
Responsible gambling is not a footnote at Azkabet — it is a core part of how we operate. We design our platform, our promotions, and our support workflows with player welfare as a genuine consideration, not just a compliance checkbox.
The tools on this page are real, they work, and they are built to respond when you need them. Deposit limit reductions take effect immediately. Self-exclusion requests are actioned the same day. Our 24/7 support team — available in English, Mandarin Chinese, and Bahasa Melayu — is trained to handle gambling-related concerns with sensitivity, not judgment.
We also work proactively. Our internal monitoring systems flag accounts that show patterns consistent with problem gambling behaviour — rapid redepositing after losses, large session durations, or escalating bet sizes. When these patterns appear, our responsible gambling team reaches out. We would rather have a conversation and keep a player safe than continue collecting revenue from someone who is struggling.
Gambling should be entertainment, not a solution. If you are chasing losses, gambling with money you cannot afford to lose, or feeling anxious when you are not playing, please use the tools on this page or reach out to our support team immediately.
Every tool below is available free of charge to all registered Azkabet players. Access them through your account settings or contact our support team.
Set a maximum amount you can deposit into your Azkabet account on a daily, weekly, or monthly basis — denominated in MYR. You choose the amount; we enforce it automatically. Limit reductions take effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before the increase is applied, giving you time to reconsider.
Cap the total amount you can lose within a set time period. When your loss limit is reached, your account is automatically blocked from further wagering until the limit period resets. This is one of the most effective tools for preventing loss-chasing behaviour. Set it to a comfortable amount — you can always review it during the next period if your circumstances change.
Set a maximum duration for each gaming session. When the timer expires, you will receive a clear on-screen notification and the option to continue or log out. Combined with reality check reminders — which display your net wagering position at regular intervals — this tool helps you stay aware of how long you have been playing and how much you have wagered.
If you need to step away from gambling entirely, self-exclusion suspends your account completely for a period you choose — from 30 days to 5 years. During the exclusion period, you cannot log in, make deposits, place bets, or receive any marketing communications from Azkabet. Self-exclusion requests are actioned the same day. Once set, an exclusion cannot be reversed until the full period has elapsed and a review is completed.
Enable regular pop-up notifications at 15, 30, or 60-minute intervals during a gaming session. Each alert displays the duration of your current session, your net wagering position, and a prompt to take a break. These reminders are deliberately simple and non-intrusive — they are designed to re-engage your awareness without disrupting gameplay unnecessarily.
Not ready for a full self-exclusion but need a short break? A cooling-off period lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days without permanently suspending it. During the cooling-off window, deposits and wagering are blocked. Your account data and balance are preserved and fully accessible when the period ends.
A quick reference for the limit types available on your Azkabet account.
| Limit Type | Period Options | Takes Effect | Increase Cooling-Off |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) / 24 hrs (increase) | 24 hours mandatory |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reduction) / 24 hrs (increase) | 24 hours mandatory |
| Session Time Limit | Per session (custom minutes) | Next session start | None — adjust anytime |
| Cooling-Off Period | 24 hrs / 48 hrs / 7 days / 30 days | Immediately upon request | Cannot be shortened once set |
| Self-Exclusion | 30 days / 90 days / 1 yr / 3 yrs / 5 yrs | Immediately upon request | Cannot be reversed during period |
How to activate: All limit tools are available directly in your account settings under "Responsible Gambling Controls". You can also request activation via the 24/7 live chat at any time — our support team will apply the tool to your account immediately.
Problem gambling rarely starts suddenly. It tends to develop gradually, and the signs can be easy to dismiss or rationalise — especially during a winning streak or a period of financial stress. The following are common indicators that gambling may be becoming harmful. If several of these apply to you, it is worth talking to someone.
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use the self-exclusion tool or speak with a support professional.
Have you ever spent more on gambling than you planned in a single session?
Have you ever felt the need to gamble with larger amounts to get the same level of excitement?
Have you made unsuccessful attempts to cut back or stop gambling?
Have you gambled to relieve feelings of stress, depression, guilt, or anxiety?
Have you lied to family members or others about how much time or money you spend gambling?
Has gambling ever caused serious financial difficulties for you or your household?
Have you ever returned to gamble the next day to try to win back money you lost?
Three or more "yes" answers suggests your gambling may be causing harm. Please activate self-exclusion through your account settings or contact our support team immediately. Confidential external support is also available — see below.
The process takes less than two minutes. Your account is suspended the same day.
Access your Azkabet account using your registered credentials. If you are unable to log in, contact our 24/7 live chat team directly — they can process the self-exclusion on your behalf after a brief identity confirmation.
Go to Account Settings and select "Responsible Gambling Controls". You will see all available tools including deposit limits, loss limits, cooling-off periods, and self-exclusion.
Select "Self-Exclusion" and choose a duration: 30 days, 90 days, 1 year, 3 years, or 5 years. Read the confirmation carefully — once confirmed, the exclusion takes effect immediately and cannot be shortened or reversed during the active period.
Confirm the exclusion. Your account will be suspended within minutes. All active bonuses will be cancelled, all marketing communications will be suspended, and you will be logged out of all active sessions automatically.
Self-exclusion from Azkabet is an important step, but it is most effective when combined with wider support. Please consider reaching out to Talian Kasih (15999) or GamCare for structured help. Details are in the section below.
No exceptions. No workarounds. Anyone under 21 will be removed from the platform.
Every Azkabet account requires government-issued ID verification before a first withdrawal is processed. Age is confirmed at this stage without exception.
Our compliance team reviews accounts where age or identity inconsistencies are identified. Suspicious accounts are suspended pending full document verification.
Any account found to belong to a person under 21 is immediately suspended, all balances are frozen, and all wagering activity is voided. No exceptions are made regardless of account history.
For parents and guardians: If you believe a minor in your household has accessed or registered an Azkabet account, contact our support team immediately via live chat or email at [email protected]. We will investigate and take immediate action. Consider installing parental control software on shared devices to prevent underage access to gambling websites.
Independent, confidential help is available around the clock. Reaching out is a sign of strength, not weakness.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling, crisis support, and referrals for gambling-related and other personal welfare concerns. Available in Bahasa Melayu and English.
Available 24 hours · Free to call · Confidential
GamCare is a leading international provider of information, advice, support, and free counselling for people affected by problem gambling. Their trained advisors offer structured support programmes, online chat support, and helpline services available to players globally including those in the Asia-Pacific region.
Search "GamCare" to access their services · Online chat available · Free and confidential
A fellowship of people who share their experience, strength, and hope to solve common problems and help others recover from problem gambling. Meetings operate on a peer-support model and are available globally, with chapters across Malaysia including in Kuala Lumpur and Penang. No fees, no membership requirements.
Search "Gamblers Anonymous Malaysia" for local meeting schedules · Free to attend
Our own 24/7 multilingual support team is available in English, Mandarin Chinese, and Bahasa Melayu. While we are not a substitute for professional counselling services, our team is trained to listen without judgment, assist with all responsible gambling tool activations, and point you toward appropriate external resources.
Email: [email protected]
24/7 live chat on-site · Average response under 5 minutes
Befrienders Kuala Lumpur offers emotional support to people in distress, including those experiencing financial stress and personal crises related to gambling problems. Their volunteer team provides a safe, non-judgmental space for anyone who needs to talk.
Kuala Lumpur · Confidential · Free
All government hospitals in Malaysia — including Hospital Kuala Lumpur, Penang General Hospital, and Hospital Sultanah Aminah (Johor Bahru) — have psychiatric and psychology departments equipped to handle gambling addiction as part of broader mental health support. Referrals can be made through any government clinic.
Available at government hospitals nationwide · Subsidised fees apply
Azkabet offers live casino, sports betting on Liga Super Malaysia and the EPL, slots, and more — all designed for responsible adult entertainment. Set your limits, know your boundaries, and play with confidence.
Strictly for players aged 21 and above only. If you are concerned about your gambling, please use the tools on this page or contact Talian Kasih at 15999.