Azkabet takes the privacy and security of your personal data seriously. This Privacy Policy explains in clear terms exactly what information we collect, why we collect it, how we use and protect it, and what rights you have over your data. Please read this document carefully before registering an account.
Last updated: 1 January 2026 ยท Effective upon account registration or continued use of the Platform
This Privacy Policy ("Policy") is published by Azkabet ("we", "us", "our"), the operator of the online gaming and sports betting platform accessible at azkabet.cam (the "Platform"). Azkabet operates an English-language casino and sports betting service designed for the Malaysian market, offering live casino games, sports wagering on events including Liga Super Malaysia and the EPL, video slots, fishing games, and instant-win titles.
This Policy governs all personal data collected from users ("you", "User", "Player") in connection with the registration, operation, and use of an Azkabet account, and through all interactions with the Platform including browsing, support communications, and participation in promotions.
Azkabet is committed to handling personal data responsibly, with full respect for individual privacy rights. Our data practices are aligned with applicable data protection principles, including those embodied in Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
Scope: This Policy applies to all personal data processed by Azkabet in connection with your use of the Platform, whether accessed via desktop browser, mobile browser, or any dedicated application interface. It does not apply to third-party websites or services that may be linked to or from the Platform.
By registering an account on the Azkabet Platform or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not register for or continue to use the Platform.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and behavioural data associated with a specific account. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transmission, and deletion, whether automated or manual. |
| "Controller" | Azkabet, as the entity that determines the purposes and means by which personal data is processed on the Platform. |
| "Processor" | A third party that processes personal data on behalf of Azkabet under a written data processing agreement (e.g., payment service providers, KYC verification vendors). |
| "KYC" | Know Your Customer โ mandatory identity and address verification conducted on all accounts before a first withdrawal is processed, in accordance with anti-money laundering obligations. |
| "Cookies" | Small text files placed on your device by the Platform that store information about your browsing session, preferences, and interactions with the website. |
| "PDPA" | Malaysia's Personal Data Protection Act 2010, the primary legislative framework governing the processing of personal data in commercial transactions in Malaysia. |
| "Sensitive Personal Data" | A subset of personal data deserving heightened protection, including data relating to health, financial status, identity document numbers, and data processed for age-verification purposes. |
Azkabet collects personal data that is necessary for the provision of our gaming and betting services, the fulfilment of regulatory obligations, and the delivery of a secure and relevant user experience. The categories of personal data we process are set out below:
| Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / Passport / Driving Licence number and copy, selfie photograph for KYC purposes. |
| Contact Data | Email address, Malaysian mobile phone number, residential address in Malaysia (including city โ e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam). |
| Financial Data | Payment method details (e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay; bank account numbers for Maybank, CIMB, Public Bank, Hong Leong Bank; DuitNow registered ID; cryptocurrency wallet addresses for USDT TRC20); transaction history including deposits and withdrawals in MYR. |
| Account & Gaming Data | Account username, login credentials (encrypted), betting and wagering history, game session records, bonus participation history, loyalty tier status, and self-imposed limit settings. |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, referring URLs, session timestamps, and geolocation data at the time of login. |
| Communication Data | Content and metadata of communications with the Azkabet support team, including live chat transcripts, email correspondence, and any information you voluntarily provide during support interactions. |
| Preference & Behavioural Data | Game preferences, sports markets followed (e.g., Liga Super Malaysia, EPL, UFC), notification settings, language preferences (English / Mandarin Chinese / Bahasa Melayu), and cookie-derived browsing behaviour on the Platform. |
Azkabet does not collect full payment card numbers, CVV codes, or bank login credentials. Where payment processing involves card data, it is handled exclusively by PCI-DSS compliant third-party payment processors who process such data on their own infrastructure.
Azkabet collects personal data through the following methods and touchpoints:
Azkabet processes personal data for the following specific, legitimate purposes:
Azkabet relies on the following legal bases for the processing of personal data, in accordance with applicable data protection principles:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contract Performance | Account creation, service delivery, payment processing, bet settlement, and KYC verification necessary to fulfil the contractual relationship established when you register an account. |
| Legal Obligation | AML compliance, age verification, transaction record-keeping, and responses to regulatory or law-enforcement requests under applicable legislation. |
| Legitimate Interests | Fraud detection and prevention, platform security monitoring, responsible gambling monitoring, dispute resolution, and product improvement analytics โ where our legitimate interests do not override your fundamental privacy rights. |
| Consent | Marketing communications (email and SMS promotions), non-essential cookies, and any processing for which specific consent is solicited at the relevant collection point. Consent may be withdrawn at any time without affecting prior processing. |
| Vital Interests | In exceptional circumstances, processing necessary to protect your vital interests or those of another individual (for example, in connection with responsible gambling interventions where there is an immediate welfare concern). |
Azkabet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Personal data is shared externally only to the extent necessary for the purposes described in this Policy and only with parties who are subject to appropriate contractual data protection obligations:
No Data Sales: Azkabet does not and will not sell your personal data to advertisers, data brokers, or any other commercial third party for marketing or profiling purposes unrelated to the provision of Azkabet's services.
Azkabet retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligations. The following general retention periods apply:
| Data Category | Typical Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus 5 years following permanent account closure, to satisfy AML and regulatory record-keeping obligations. |
| Financial Transaction Records | Minimum 5 years from the date of the transaction, consistent with AML compliance requirements under applicable legislation. |
| KYC Documentation | Minimum 5 years from account closure or the date of the last verification review, whichever is later. |
| Customer Support Records | 3 years from the date of the last interaction, unless a dispute remains unresolved, in which case records are retained until final resolution plus 1 year. |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year following withdrawal as an audit record of the consent and its revocation. |
| Technical and Log Data | Typically 12โ24 months in operational systems; anonymised aggregate data may be retained indefinitely for analytical purposes. |
| Self-Exclusion Records | Duration of the exclusion period plus 5 years following its expiry, to support responsible gambling programme administration. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
Azkabet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes, but is not limited to:
Notwithstanding these measures, no electronic data transmission or storage system is unconditionally secure. Azkabet cannot guarantee the absolute security of personal data and is not liable for security breaches that occur despite the implementation of reasonable safeguards. In the event of a data breach that creates a significant risk to your rights and interests, Azkabet will notify affected users and relevant authorities as required by applicable law.
The Azkabet Platform uses cookies and similar technologies (web beacons, pixel tags, local storage) to enable core functionality, enhance the user experience, and for analytics and security purposes. The categories of cookies used are as follows:
| Cookie Type | Required | Purpose |
|---|---|---|
| Yes | Session management, authentication tokens, security CSRF protection, and load balancing. Cannot be disabled without breaking core Platform functionality. | |
| Yes | Remembering your preferences including language setting (English / Mandarin / Bahasa Melayu), display preferences, and jurisdiction confirmation. | |
| Consent | Aggregated, anonymised data on page views, session durations, feature usage, and navigation paths used to improve Platform performance and content. | |
| Yes | Device fingerprinting and behavioural signals used by fraud detection systems to identify bot activity, account takeover attempts, and multi-accounting patterns. | |
| Consent | Used to personalise promotional content and measure the effectiveness of affiliate and marketing campaigns. Only deployed with your explicit consent. |
You may manage cookie preferences through the cookie consent banner displayed on your first visit to the Platform. You may also adjust cookie settings through your browser settings at any time. Note that disabling strictly necessary or functional cookies will impair core Platform features including login functionality.
Azkabet's primary operations, server infrastructure, and data storage are managed in connection with our gaming licensing jurisdiction. In some cases, personal data may be transferred to or processed in countries outside Malaysia โ for example, where third-party KYC verification vendors, payment processors, or customer support infrastructure operate from overseas locations.
Where personal data is transferred internationally, Azkabet ensures appropriate safeguards are in place to protect the data to a standard consistent with Malaysian PDPA requirements and internationally recognised data protection principles. Such safeguards may include:
You may request details of the international transfer safeguards applicable to your data by contacting our Data Protection contact as described in Section 15.
Subject to applicable law and certain limitations, you have the following rights with respect to your personal data held by Azkabet. To exercise any of these rights, please contact us as described in Section 15. We will respond to verifiable requests within 30 calendar days and will not charge a fee for standard requests.
Request a copy of the personal data Azkabet holds about you, including the purposes of processing and the categories of data held.
Request correction of inaccurate or incomplete personal data. You may also update certain data directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Request that processing of your data be temporarily suspended โ for example, while the accuracy of data you have disputed is verified.
Receive a copy of data you have provided to Azkabet in a structured, commonly used, machine-readable format where technically feasible.
Object to processing carried out on the basis of legitimate interests, including profiling. You may withdraw consent for marketing communications at any time without affecting prior processing.
Limitations: Certain rights may be limited where processing is necessary for compliance with a legal obligation, for the prevention of financial crime, for the performance of a contract with you, or for the defence of legal claims. Azkabet will explain any applicable limitations when responding to your request.
The Azkabet Platform is strictly intended for persons aged 21 years and above. Azkabet does not knowingly collect personal data from individuals under the age of 21 and will not provide gaming or betting services to minors.
Age verification is a mandatory element of the KYC process applicable to all registered accounts. Where Azkabet has reasonable grounds to believe that an account has been registered by or is being used by a person under the age of 21, it will immediately suspend the account, freeze the associated balance pending investigation, void any wagering activity, and report the matter to relevant authorities where required.
If you are a parent or guardian and believe that a minor in your care has registered an account with Azkabet, please contact our support team immediately via the 24/7 live chat or by email at [email protected]. We will take prompt action to investigate and close any such account.
Azkabet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the structure of our services. The "Last Updated" date at the top of this page will be revised to reflect the effective date of any changes.
Where changes to this Policy are material โ meaning they significantly affect your rights or the way your personal data is processed โ Azkabet will provide advance notice via a prominent notification on the Platform and, where feasible, by email to your registered address. For non-material updates (such as clarifications of existing practices), we may update the Policy without formal prior notice.
Your continued use of the Platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must discontinue use of the Platform and may request account closure with the return of any verified real-money balance.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a privacy-related complaint, please contact Azkabet's Data Protection contact through one of the following channels. All privacy-related requests will be handled with priority and in accordance with applicable response time obligations:
When submitting a data rights request, please include your full name, registered email address or account username, a description of your request, and any relevant supporting information. We may request additional verification to confirm your identity before processing a data access or deletion request, to ensure we do not disclose personal data to an unauthorised third party.
The core principles that govern how Azkabet handles your data.
Your personal data is never sold, rented, or traded to advertisers, data brokers, or third parties for commercial purposes unrelated to your Azkabet account. Zero exceptions.
All data in transit between your device and Azkabet servers is protected by TLS 1.2+ encryption. Sensitive stored data including identity documents is encrypted at rest.
Our data handling practices are aligned with Malaysia's Personal Data Protection Act 2010 and internationally recognised data protection standards, ensuring a high baseline for your privacy rights.
Access, correct, delete, or request portability of your data through our 24/7 support team. Privacy requests are acknowledged within 48 hours and resolved within 30 days.
We retain data only as long as legally required or operationally necessary. Upon expiry of defined retention periods, data is securely and irreversibly deleted or anonymised.
Non-essential cookies โ including analytics and marketing cookies โ are only deployed with your explicit consent. You can review and update your cookie preferences at any time.
If anything in this Policy raises a concern or you'd like to exercise your data rights, our multilingual support team is available 24/7. We speak English, Mandarin Chinese, and Bahasa Melayu.
Azkabet โ for players aged 21 and above only. Play responsibly.